Notifying site managers or waste generators of full containers via email or SMS is fully automated with our Fullness Notifications features. You can also set up users to be able to quickly order a service of their container using our automated SMS service or email.
Confirm you have Notifications & Inbound Ordering Enabled
Under Account ➡️ Settings you should see the features enabled (if they are disabled, and you would like them enabled, reach out to customersuccess@compology.com).
Fullness Notifications
The email and phone number are set by Compology.
This is the phone number or email address that recipients of notifications will get their messages from.
Inbound Ordering
This is the email address that service orders will be sent to.
It should be set to an email address for you dispatch or customer support team.
How to Setup a Location for Inbound Ordering
Follow the Instructions outlined in Fullness Notifications.
Inbound Ordering
Using Email for Inbound Ordering
Step 1: When a container reaches 80% or greater fullness, your customer will automatically be sent a Fullness Notification email.
Step 2: The customer can request service by clicking Manage Container.
Step 2: Customer selects the Type of Service Needed, confirms the best contact email, adds notes if needed, and clicks Send Service Request.
Step 3: Once the customer sends the service request you will receive an email that allows for the service request to be either confirmed or dismissed.
Step 4: You will have the ability to send your customer a message. Enter text and click Send Message or select No Message.
Step 5: If you elected to send a message your customer will receive it as an email.
Using Inbound Ordering - Text
Step 1: Customer receives a text alerting them to a full container at their service location. To request service they can text Swap or Final. To opt out of messages they can text back Opt Out.
Step 2: After requesting service the customer will receive back an automated text that confirms service and prompts them to send a message, if needed. If they do send a message they will receive another automated message confirming receipt.
Step 3: Once the customer sends the service request you will receive an email that allows for the service request to be either confirmed or dismissed.
Step 4: You will have the ability to send your customer a message. Enter text and click Send Message or select No Message.
Step 5: If you elected to send a message your customer will receive it as a text.
