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How come my portal isn't loading?

Dana Beck avatar
Written by Dana Beck
Updated over 3 years ago

If your portal isn't loading properly or only half loaded, trying clearing out your browser's cookies or catché and make sure your browser is up to date.

To clear your browsers cookies or catché, follow these steps:

Chrome:

Click on the 3 dots in the top right corner and navigate to "History"

Click on "Clear Browsing Data"

Select cookies and/or catché and click "Clear Data"


Safari:

Navigate to Preferences on the toolbar at the top

Click on the Privacy Tab from the pop-up and click Manage Website Data

Select which cookies and/or catché you would like to remove or select Remove All


Microsoft Edge:

Click the 3 dots in the top right corner and select History

Select Clear Browsing Data

Select cookies and/or catché and click Clear Now


FireFox:

Click on the 3 lines in the top right corner and select History

Select Clear Recent History

Select cookies and/or catché and click OK


To check if your browser needs an update, check your browser settings:

Chrome:

Navigate to your browser setting and click About Chrome at the bottom

Safari:

Open System Setting and select Software Update

If your browser needs updating, you will see it here

Microsoft Edge:

Navigate to your browser setting and click About Microsoft Edge at the bottom

FireFox:

Navigate to your browser setting and scroll down on the General Tab until you reach FireFox Update

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