To get familiar with camera maintenance, please be sure to review the Maintenance Best Practices.
Under the Maintenance section of our web-app, the Issues page identifies all the cameras in containers that may have an issue that needs to be addressed to ensure the highest quality data is collected about your containers.
For each container, relevant information about the container and its location are visible, as well as the reason it needs maintenance and who is responsible for resolving the issue: your organization or Compology. If Compology is responsible, a status will be visible indicating the progress towards resolution with no action needed from your team.
Click the filter icon to focus the list on specific issues or responsible party:
Definitions
Issues & Recommended Actions:
Failure to post imminent: Compology servers have not heard from the camera for 48 hours. If Compology is responsible for assigning tasks for your account, this container will get dispatched if it’s not continuously sending data.. If you do not want Compology to dispatch a technician, please email support@compolgy.com.
Failed to post: Compology servers have not heard from the camera in over 3 days from when it was supposed to post. Our recommendation is to replace the camera, unless it is known that it is positioned in an area with low cellular signal strength.
GPS Failure: The last post from the camera indicates that there is an error with the GPS sensor inside the camera. It is recommended to replace the camera.
Low Battery: The last post from the camera indicates that the battery percentage or voltage is getting low. It is recommended to replace the camera.
Overposting: The camera has been posting more frequently than the expected schedule, which can be due to an internal failure or excessive movement of the container. If the container is static, it is recommended to replace the camera. If the container is a roll off or frequently moved, some level of overposting may occur.
Broken Camera: The last post from the camera appears to have digital distortion indicating a hardware failure. It is recommended to replace the camera.
Not in Container: The last post from the camera appears to show that the camera is not installed in a dumpster. It is recommended to get this camera installed.
GPS Obstructed: The camera has been posting without GPS coordinates for over 3 days. This is due to an inability to get a connection to GPS satellites, which can occur if the camera is indoors, underground, surrounded by tall buildings, or covered. If the camera is outside, uncovered and the issue persists, contact support@compology.com with additional details.
Persistently Obstructed: The images from this camera have been obstructed for over 3 days. If obstructed by material in the container, the obstruction should clear at the next empty event. If the container was recently emptied and the obstruction is persisting, the lens should be cleaned by your team.
Location Unknown: There are no faults with the camera or the images, but the GPS coordinates indicate it is posting from an unknown location. Review the location of the container to determine if the container was incorrectly moved off site or if a new service location needs to be created.
Exceptions for Compology maintained fleets:
If your organization’s cameras are maintained by Compology, below are reasons why Compology may not be able to address the issue immediately and requires additional information before maintenance can be initiated:
Missing: The container could not be found by the Compology service team based on the last known GPS coordinates from the camera or has not posted in 90 days. If you know where this container is and would like the camera serviced, reach out to support@compology.com with the necessary details.
Low Signal Location: The last post from the camera indicated that it was located at a location known to have poor cellular service, which could be the reason it has failed to post. If you know that this camera has since moved to a location with good cellular service and would like the camera serviced, reach out to support@compology.com with the necessary details.
Zone 2 Service Area: The last post from the camera indicates it is located outside of Compology's standard service area. If you would like the camera serviced while the container is in the Zone 2 Service Area, additional fees may apply. If the container has been moved into our Zone 1 coverage area and still requires service, reach out to support@compology.com with the necessary details.
Access Restricted: The last post from the camera indicates it is located at a location that the Compology service team may have trouble accessing. Please review and provide instructions on how to access to support@compology.com