Overview
For premium maintenance level organizations, Compology will dispatch technicians to repair cameras, should an issue be identified. Understanding the requirements for accessing a container at a location is imperative for a technician to efficiently execute any needed repairs. For each Service Location, you can indicate if the container is readily accessible, can be accessed by following specific instructions, or cannot be accessed by a Compology technician due to a known restriction. Follow the below instructions to properly indicate the accessibility of your service locations:
Indicating Accessibility
When creating or editing a service location select the Location Access status that should be communicated to Compology:
For each customer service location, select a location access level:
Free Access
Definition: When installation or maintenance is required, Compology technicians can freely access the dumpster to perform service following any instructions provided that do not require advanced notification, scheduling, or onsite escort. Please provide all details for Compology to be successful in providing service, such as location contact phone number & email, location access hours or access codes.Notification Required
Definition: When installation or maintenance is required, the Compology technician will notify the point of contact that service is required and will notify the contact of the date and time that service will be performed, but no scheduling or onsite escort is required. The Compology technician will arrive on site at this time and perform the service. Please provide all details for Compology to be successful in providing service, such as location contact phone number & email, location access hours or access codes.
Scheduling Required
Definition: When installation or maintenance is required, Compology will notify the point of contact that service is required, and will work with the location contact to schedule a time to perform the service, but no onsite escort is required. The Compology technician will arrive on site at the scheduled time and perform the service. Please provide all details for Compology to be successful in providing service, such as location contact phone number & email, location access hours or access codes.
Escort Required
Definition: When installation or maintenance is required, Compology will reach out to the location point of contact to schedule a time to perform the service, and will only go onsite with an escort organized by the point of contact. When the Compology technician arrives on site at the scheduled time, they will contact the POC for an escort to the containers. Please provide all details for Compology to be successful in providing service, such as location contact phone number & email, location access hours or access codes.
No Access
Definition: Compology is not permitted to go on site for installation or to perform maintenance.
Notes explaining how to access the location or why it is not accessible must be provided for any location that is not "Free Access":
Save your selection and be sure to reach out to support@compology.com with any questions.